Only YOU Hotel Atocha

“Above and beyond This hotel is the best hotel I have ever stayed in and I’ve stayed in plenty. The interior is stunning but what makes this so special is the staff. Giulia and Joaquin on reception could not be nicer or more helpful going above and beyond , firstly we were upgraded but when asked if we were there for a special occasion I mentioned that the trip was a gift for my husbands birthday they wished him a happy birthday and we went on our way. After unpacking we returned to reception to ask for recommendations for local restaurants which they helped with and offered to make reservations for us, we also asked for places to visit and again they gave us lots of tips as well as highlighting on a map and offering to book tickets. When returning to our room later that night we amazed to find balloons, cake, chocolate strawberries, a bottle of cava and a birthday message. As well as this there was a printed list of restaurants and a booklet of local attractions. I know its not unusual to have something put in your room for a birthday but the thought that had gone into this was wonderful. Thank you Giulia and Joaquin and the other staff for making a special birthday more special.”

tkrjspen, November 2018